New Version of 3CX CRM Integration Module Availableadmin
3CX is pleased to announce that a new version of the 3CX CRM Integration Module has been released. This new version adds support for SageAct 2013 and for terminal server environments.
The 3CX CRM Integration module allows you to connect 3CX Phone System to CRM packages such as Salesforce, Microsoft Dynamics, SugarCRM, Google Contacts and Sage ACT!
New Features and Fixes
Terminal server environments (outbound call dialing) are now supported for SugarCRM, Microsoft Dynamics, and Salesforce.
Added support for Sage ACT 2013.
You can now configure whether the screen pop-up appears on call ring or on call answer.
The Salesforce plug-in now allows you to look for contact information in the Accounts table, and launch calls from the Accounts page.
The Salesforce plug-in now saves the call activity under the correct contact when the account has 2 different contacts with the same first name and last name.
Why Integrate your CRM with your PBX
Improved Customer Service Experience
More Effiecient Customer Service Agents
Better Reporting for Management
Superior Contact Management
With CRM Integration you can
Click-To-Call – No need to input the phone number
View Automatic Call Journals – View all incoming, outgoing, and missed calls
See Incoming Call Pop Ups – Saves time as the customer’s record appears instantly
Download 3CX CRM Integration Module
You can download the 3CX CRM Integration Module here, select which CRM you would like to integrate with, and trial the software for 30-days.