FAQ

FAQ

Can’t find the answer you’re looking for? We’ve shared some of our most frequently asked questions to help you out!


Please email us your query to support@myithub.com.au
1-2 days depending on stock availability
No, we offer same day shipments to orders place before 12PM depending on the stock availability.
Yes, you can send us the new shipping address by send us the new address to orders@myithub.com.au
Backorder on an item means that the current stock we have is allocated to orders and we no longer have more stock to allocate. However, more stock is ordered and on the way to our warehouse for processing and shipment.
Yes, we also accept purchase orders, and we can take orders on call.
Yes, stock information on the website is accurate, we update stock on regular basis.
No, We dp not ship to PO Box or Parcel Lockers. We are able to make an exception to this when the items can be shipped via Australia Post from our warehouse.
At the checkout page
If your product is under warranty, you can place a return request using the RMA form Please do not send the goods to warehouse without an RA Number. You will receive return instructions and replacement product once RMA is approved.
If you are facing issues with the product, please raise a return request by filling up the RMA form  You can also write to us on support@myithub.com.au regarding the issues you are facing with the products and our technical team will help you out
Stock details are available on the product pages (Website), you can also request for stock via chat, email or call 1300769640
Send us your requirements on sales@myithub.com.au and we will raise a quote for you.
For cancellations please email us at support@myithub.com.au with the reason for cancellation.
Address Change - to change or modify your address on the order, please write to us on orders@myithub.com.au Product Change - To add, remove or modify products orders, please call us on 1300 769 640 or email at sales@myithub.com.au
Orders are processed within the same day and released for shipment depending upon availability of stock within 1-2 business days
If stock is on backorder, you will receive an update on your email regarding the backorder and available alternatives. If there are unusual delays, then it will be conveyed to you via email. For any queries regarding order and shipment please feel free to email us at orders@myithub.com.au
Yes, we accept Purchase Orders from Governments, Schools, Universities, Hospitals
You will receive tax invoice once your order is shipped from our warehouse
Yes, If we are comparing with a local Provider who has access to the products locally.
GPay, Klarna, OpenPay, Paypal, VISA, Master Card, EFT, Apple pay
Standard Shipment is 1-2 days, You will receive the tracking details as soon as stock is shipped from our warehouse. If you have added P.O Box or Parcel Locker in the shipping address, there will be a slight delay because we do not ship to parcel lockers and PO Box. Please send us a physical address to get your order shipped out at the earliest.
We do not have a physical store, please place an order online and it will be shipped from our warehouse.
Customer may return Products purchased from MyITHub and receive a credit of the paid price, subject to the following: (a) the Product for return is logged on MyITHub website or via Email; (b) the Product is returned to MyITHub within fourteen (14) days of the invoice date; (c) the list price of the Product has not decreased from the price paid; (d) the Product is new and Unused; (e) the Product is in its original package, which has not been damaged or altered; (f) Products sold on a “no returns basis” are excluded. MyITHub reserves the right to apply the No Returns Basis policy to any promotional or sales product (s) as it deems necessary. and (g) MyITHub determines, in it sole judgment, that Customer is in good standing. Products satisfying all the foregoing requirements may also be returned subject to a 20% restocking fee. Products purchased from MyITHub that are determined to be defective within fourteen (14) days of the invoice date, may be returned to MyITHub for assistance in processing a manufacturers warranty, provided that the product is covered by a manufacturer’s warranty and the Customer is determined, in MyITHub sole judgment, to be in good standing. Read terms and conditions at - https://www.myithub.com.au/terms-and-conditions/
An electronic hook switch (EHS) is a cable solution that connects a wireless headset base and a desk-phone. An EHS enables call control functionality directly on the headset, eliminating the need for a mechanical handset lifter.
EHS cable connects from a wireless headset charging base to your desk phone. Allowing you to answer/end calls when away from your phone. Highly recommended and added with a wireless headset. A Handset Lifter also allows you to answer/end calls away from the phone, but physically picks up and hangs up your handset.
You can refer to the Microsoft Team's compatible guide to know if a headset is suitable with microsoft teams. https://www.microsoft.com/en-au/microsoft-teams/across-devices/devices/category/headsets/36
You can write to us on support@myithub.com.au regarding the issues you are facing with the products and our technical team will help you out If issues persist, please raise a return request by filling up the RMA form
The wireless dect headset needs to be connected to the dect base station which provides connection to the phone network. The bluetooth device can be connected to the devices directly such as mobile phone,desk phone, etc. If the user needs it only for desk or computer based phones, then dect headset will work and if the user needs it for mobile phones as well, then bluetooth headset is an option.
Bluetooth or Cable depending on the connection type.
Yes, you will be able to use wireless headset to your desk phone.Yes, you will be able to use wireless headset to your desk phone.
These ports are used to allow you to connect your analog phones to a VoIP system. An FXO port enables you to use analog telephone lines with your VoIP phone system. An FXS port helps you connect your analog fax machine to your VoIP phone system.
A VoIP gateway is a gateway device that uses Internet Protocols to transmit and receive voice communications (VoIP). It converts analog telephony signals to digital. After converting the signal, the VoIP gateway organizes it into data packets and encrypts it for transmission
An IP PBX is a system that connects telephone extensions to the public switched telephone network and provides internal communication for a business. An IP PBX is a PBX system with IP connectivity and may provide additional audio, video, or instant messaging communication utilizing the TCP/IP protocol stack
An ATA, or analog telephone adapter, is a device that's used to connect your old analog telephones or fax machines to a VoIP network.
Yes, you will be able to transfer the number to the voip phone system. You will need to contact the original phone service provider and request for the transfer.
VoIP equipment consists of an IP phone or a traditional phone with an ATA adapter. Another option is a softphone, a program turning PC's into phones. A headset is also needed.
Voip has additional functionality. It offers more than just voice, with a wide selection of additional features, such as video conferencing. Also it is easy to set up and cheaper.
Yes, The NBN replaces traditional landline networks for phone through an equally useable and reliable phone service which is VOIP.
If there is an ATA box or analog phone adapter somewhere along the phone line, the line is a VoIP phone line. ATA phone adapters are used to adapt a traditional telephone to a VoIP phone network.
Voice over Internet Protocol, also called IP telephony, is a method and group of technologies to deliver voice communications and multimedia sessions over Internet Protocol networks, such as the Internet.