Polycom CCX 500 MS SFB/Teams Business Media Phone PoE Only(Power Adapter Not Included)


Polycom CCX 500 MS SFB/Teams Business Media Phone PoE Only(Power Adapter Not Included)

Availability: In stock SKU: 2200-49720-019

$472.00 (inc. of GST)

Or $94.40 today and more time to pay with

The Poly CCX 500 Business Media Phone has workers feeling confident they’ll sound professional on every call.

View cartAvailability: In stock


Poly CCX 500 offers a native Microsoft Teams experience for everyday use in the office by knowledge workers. CCX 500 uses Android 9 with a 5″ touchscreen display in portrait for a familiar, smartphone-like interface. The phone includes Poly’s legendary audio technologies like HD Voice and Acoustic Clarity. You also get Acoustic Fence, a class-leading background noise reduction technology that sets a virtual “fence” around the conversation and eliminates noise beyond that. Connect a wireless headset using the built-in Bluetooth radio. If you want to connect the phone to Wi-Fi, use a Wi-Fi dongle (not included). CCX 500 has one USB-A port and one USB-C port. It has a dedicated Microsoft Teams button to improve efficiency when you want to collaborate. CCX 500 supports both Microsoft Teams and Skype for Business.


Simple and intuitive to use, Poly CCX Series helps users get down to work immediately. Personalize yours with the headset that suits your style—or use the traditional handset. It’s your choice. Block out the office chaos and focus. Teams will be at their productive best in no time.

Legendary voice quality

  • Users never miss a word or inflection thanks to Poly HD Voice with Poly Acoustic Clarity
  • Exclusive Poly Acoustic Fence eliminates distracting background noise
  • Full-duplex speakerphone with world-class echo cancellation keep conversations on track

Simple and intuitive

  • Native Microsoft Teams for consistency across all devices and meeting rooms
  • Color touch screen puts contacts and meetings one tap away
  • Dedicated Microsoft Teams button (CCX 500)
  • Robust provisioning and management tools take the headache out of telephony deployment and support

Designed for the way you work

  • Handset and headset-specific models available
  • Can be personalized with most Poly headsets
  • Simple to install
  • Bluetooth included

What’s in it for you?

  • Native Microsoft Teams experience
  • Color touchscreen operation with 5-inch multi-touch LCD display
  • Hear every nuance with Poly HD Voice and Poly Acoustic Clarity
  • Eliminate distracting background noise with Poly Acoustic Fence
  • Full duplex speakerphone operation with world-class echo cancellation
  • Powerful chipsets to support next-generation features
  • Easy to install anywhere with optional Wi-Fi dongle
• Gesture-based, multitouch-capable touchscreen
• 5-inch color LCD (720 x 1280 pixel)
• 9:16 aspect ratio
• Screensaver
• On-screen virtual keyboard
• Voicemail support
• Adjustable base height
• One USB type-A port (2.0 compliant) for media and storage applications
• One USB Type-C port (2.0 compliant) for media and storage applications
• Integrated Bluetooth 4.2
• Unicode UTF-8 character support
• Adjustable font size selection (regular, medium, large)
• Normal and dark mode
• Multilingual user interface1  including Chinese, Danish, Dutch, English (Canada/ US/UK), French, German, Italian, Japanese,Korean, Norwegian, Polish, Portuguese, Russian, Slovenian, Spanish, and Swedish
• Poly HD Voice technology delivers lifelike voice quality for each audio path: handset, hands-free speakerphone, and optional headset
• Poly Acoustic Clarity technology provides full duplex conversations, acoustic echo cancellation, and background noise suppression
• TIA-920 wideband audio, type 1 compliant (IEEE 1329 full duplex)
• Frequency response—100 Hz–20 kHz for handset, optional headset, and handsfree speakerphone modes
• Codecs: G.711 (A-law and μ-law), G.729AB, G.722 (HD Voice), G.722.1 iLBC
• Individual volume settings with visual feedback for each audio path
• Voice activity detection
• Comfort noise generation
• DTMF tone generation (RFC 2833 and in-band)
• Low delay audio packet transmission
• Adaptive jitter buffers
• Packet loss concealment
• OPUS support
• Dedicated RJ-9 headset port
• Hearing aid compatibility to ITU-T P.370 and TIA 504A standards
• Compliant with ADA Section 508 Subpart B 1194.23 (all)
• Hearing aid compatible (HAC) handset for magnetic coupling to hearing aids
• Compatible with commercially available TTY adapter equipment
• USB headset support
• Bluetooth headset support
• SIP protocol support
• IETF SIP (RFC 3261 and companion RFCs)
• Two-port gigabit Ethernet switch
• 10/100/1000Base-TX across LAN and PC ports
• Conforms to IEEE802.3-2005 (Clause 40) for physical media attachment
• Conforms to IEEE802.3-2002 (Clause 28) for link partner auto-negotiation
• Manual or dynamic host configuration protocol (DHCP) network setup
• Time and date synchronization using SNTP
• 802.1X authentication and EAPOL media encryption via SRTP
• Transport layer security (TLS)
• Encrypted configuration files
• Digest authentication
• Password login
• Support for URL syntax with password for boot server address
• HTTPS secure provisioning
• Support for signed software executables
• Built-in auto sensing IEEE 802.3af Power over Ethernet (Class 0) 13 W (Max)
• External universal AC/DC adapter (optional) 48 VDC @ 0.52 A (25 W)
• ENERGY STAR® rated
• USA–FCC Part 15.247
• Canada–RSS 247 Issue2
• EU–ETSI EN 300 328
• Japan–Article 2.1 Item 19-2
• Australia–AS/NZ4268
• UL 62368-1
• CAN/CSA C22.2 No. 62368-1-14
• EN 62368-1
• IEC 60950-1 and IEC 62368-1
• AS/NZS 62368-1
• FCC Part 15 Class B
• ICES-003 Class B
• EN 55032 Class B
• EN 55024
• EN 301 489-1 and EN 301 489-17
• CISPR32 Class B
• VCCI Class B
• One (1) year