The 2N® Helios IP can be easily integrated with 3CX Phone System version 11, the IP PBX for Windows. 2N® Helios IP operates as a SIP subscriber and can stream its video to an IP Video Phone. 2N® Helios IP products fully integrate into a 3CX environment with no additional equipment is needed, only a few settings that are easy to configure.

Tested versions:

3CX VoIP server version 11
3CX VoIP client version 6.0.26523.0
2N® Helios IP version 2.1.0.3.13
Compatibility test:

Audio call
Video call
DTMF transfer
1. Your first step is to create the extension for your 2N® Helios IP product in 3CX. In case you usually use the plug-and-play method of provisioning and need a quick refresher on creating an extension in 3CX, the necessary fields are outlined in red below. Click on “Add Extension” on the top bar. In the “General” tab, you need to fill in “Extension Number” in “User Information”
and “ID” and “Password” in “Authentication.” 3CX automatically generates strong passwords in the latest Service Pack of Version 11, so you can keep the one which was automatically generated if you like. Click “OK” or “Apply” to save changes.

2. Now that 3CX is ready to receive the registration of a new extension, we need to put the correct credentials in the 2N® Helios IP unit. Access the Web Interface of your 2N® Helios IP unit by putting its IP address into your favorite web browser and using the default user name “admin” and password “2n”. Click on “Advanced Settings” and “SIP Settings” to enter the “User ID” and “Password” with the “ID” and “Password” 3CX is expecting. Make sure to enter the IP address of your 3CX server in the “Proxy Address” and “Registrar Address,” and change the default port from 5060 if you are using a different port.

3. To enable the video go to the section “Advanced Settings”, click on “Video Codecs” and select codec H.263 as the first choice, then disable the rest, as shown below.

4. To verify that your 2N® Helios IP product is registered with 3CX, go to the “Information” tab in the 2N® Helios IP web interface or check the “Extension Status” in the 3CX management console.

Congratulations, you have successfully configured your 2N® Helios IP intercom with your 3CX Phone System!

What is 3CX Mobile Device Manager

3CX Mobile Device Manager is a platform to manage, secure and track your mobile devices. Mobile devices connect to corporate applications and have access to or store confidential corporate data. As mobile devices are used by more and more staff, it is imperative that these devices are managed and controlled.

Security

3CX MDM secures your mobile devices by:

Enforcing a strong password policy
Remote locking phones when they are being misused
Wiping corporate data off phones when they are lost or the employee leaves the
company.
Furthermore, Mobile Device Management allows administrators to monitor for rogue / malware apps being installed on phones which could compromise corporate data. Also, with GPS and WiFi tracking, you can retrieve a lost or stolen device.

Monitor Data Usage & Calls

MDM also helps companies monitor data usage and call costs. If employees aren’t using their bandwidth to the full or are using too much, the company can change the data-plan accordingly. Likewise, detailed call logs show administrators whether employees are making too many unnecessary calls. With this information, companies can reduce time employees waste as well as
their phone bills.

App Deployment

MDM helps companies manage the applications on the devices. By remotely installing apps, companies avoid the hassle of having to manually install them, which can take a lot of time, especially if employees need assistance. Applications that connect to confidential company databases that companies don’t want to be made public, can be deployed without needing Google Play or Apple Appstore, which can be a time intensive task.

Reports show which apps are installed on each device, allowing easy monitoring for malware or inappropriate apps that waste company time, bandwidth or open up a company to legal issues. The version of approved apps that employees have installed can also be seen in order to ensure apps are all up to date.

Find & Track Devices

Track the routes your staff take to ensure they are using the most efficient routes when visiting customers and send them pinpointed locations via Google Maps. In case a phone is lost or stolen, it can be located.

The 3CX MDM console allows you to see the location of registered devices over time. For example, one device traveled between Buffalo and Albany over the weekend.
Platform Independent

3CX MDM is platform independent. It works with Android smartphones and tablets, iOS based devices such as iphone and ipads and soon Windows 7/8 devices and soon Windows 8 phones. Platform independence is crucial as few companies use just one type of device.

Cost of Manually Managing Devices in Business

Manually managing mobile devices is not an option. According to Gartner, companies spend on average $2,500.00 per year manually managing a single device. UK Internet Service Provider, Timico, conducted a survey which showed that 42.5% of companies in the UK spent up to 5 hours each day manually managing mobile devices. 14% of these companies spend one working day per week managing their devices.

ComputerWorld stated that a recent study revealed two out of three companies are struggling in terms of not only defining but enforcing IT and business policies around mobile devices. The study also showed that 28% of companies surveyed reported a data breach because of a mobile device. The conclusion is that mobile device management is the best way to centrally secure and manage mobile devices.

Editions Available

3CX Mobile Device Manager is available as either a hosted or an on site edition.

Hosted Version

3CX Mobile Device Manager is available in a hosted edition which allows you to manage your devices in the cloud. You will pay a six or twelve month subscription fee based on the number of devices that you are managing. This includes support, maintenance, and system upgrades.

The hosted edition of 3CX MDM offers:

Support from 5 to 5000 devices
Fully redundant data centers
High availability (HA)
Easy to deploy
No significant investment
All software maintenance is handled by 3CX
On-site Version

3CX Mobile Device Manager can be deployed, managed, and maintained completely on-premise. You can choose to use dedicated or virtualized hardware or install it together with other enterprise apps. You will retain full control of the data being collected.

On-site customers purchase a software server license, based on the number of devices being managed. The software license includes one year of software updates. After the first year, you may purchase maintenance which ensures you continue to get free updates to the software.

The On-site version:

Is designed to run on virtual or non dedicated environments.
Is Windows based, therefore easy to manage.
Has a .NET, SQL architecture
Scales to support up to 100,000+ devices
Tight integration with enterprise services
Allows complete control over hardware and software
Allows full control of corporate data, no data is transferred off-site
Will be available in June 2013

Hosted 3CX Mobile Device Manager Max Devices
3CX MDM Hosted 6 Months 10 Devices – 3CXMDMH6M10 10
3CX MDM Hosted 12 Months 10 Devices – 3CXMDMH12M10 10
3CX MDM Hosted 6 Months 25 Devices – 3CXMDMH6M25 25
3CX MDM Hosted 12 Months 25 Devices – 3CXMDMH12M25 25
3CX MDM Hosted 6 Months 50 Devices – 3CXMDMH6M50 50
3CX MDM Hosted 12 Months 50 Devices – 3CXMDMH12M50 50
3CX MDM Hosted 6 Months 100 Devices – 3CXMDMH6M100 100
3CX MDM Hosted 12 Months 100 Devices – 3CXMDMH12M100 100
3CX MDM Hosted 6 Months 250 Devices – 3CXMDMH6M250 250
3CX MDM Hosted 12 Months 250 Devices – 3CXMDMH12M250 250
3CX MDM Hosted 6 Months 500 Devices – 3CXMDMH6M500 500
3CX MDM Hosted 12 Months 500 Devices – 3CXMDMH12M500 500

On-site 3CX Mobile Device Manager Max Devices
3CX MDM Premise 50 Devices – 3CXMDMS50 50
3CX MDM Premise 100 Devices – 3CXMDMS100 100
3CX MDM Premise 250 Devices – 3CXMDMS250 250
3CX MDM Premise 500 Devices – 3CXMDMS500 500
3CX MDM Premise 1000 Devices – 3CXMDMS1000 1,000
3CX MDM Premise 2500 Devices – 3CXMDMS2500 2,500
3CX MDM Premise 5000 Devices – 3CXMDMS5000 5,000
Contact MyITHub @ 1800MyITHu today for more information on 3CX Products!

Yealink is once again at its innovative best with the release of the T4 Series IP Phones designed specifically for consumers who expect integrated communication to come with excellent functionality and ultra-smart design.

The SIP-T46G, SIP-T42G and SIP-T41P all represent the next generation of VoIP phones for business users who need a range of rich telephony features, a friendly user-interface and superb voice quality. All three are seen as a future-proofed infrastructure investment capable of providing a seamless and low-cost switchover to modern GigE-based, or in the case of the SIP-T41P cost-efficient 10/100M Ethernet, high-speed broadband networks.

The SIP-T46G and SIP-T42G have dual-port Gigabit Ethernet connections that offer a range of flexible installation options. They also ensure much lower cabling costs. SIP-T46G features extra-large 4.3 inch 480 x 272 pixels, high-resolution, TFT color display screens, which means that caller information is always shown very clearly with high illumination.

Further features include USB Bluetooth support for easy Bluetooth earphone use. Enhanced sound quality is delivered by the Optima HD Voice system which meets TIA 920 certification standards.

Revolutionary in appearance with many advanced technical features, the convenient and easy-to-use T4 Series is designed to make pen and paper redundant in busy office environments and embodies cutting edge VoIP technology and contemporary design.

Two accessories enhance the performance of the T4 Series. The first is the EXP40 Expansion Module for the SIP-T46G. This is designed to take SIP phone functional capability to a new level. It uses a large backlit graphic LCD and two pages of 20 flexible buttons. These are shown on the display and can be programmed for up to 40 productivity-enhancing features.

The second accessory is the BT40 Bluetooth USB dongle which adds connectivity to the SIP-T46G through a wide variety of Bluetooth headsets. This allows users to receive calls wherever they are in the office.

Yealink SIP-T46G Phones are in stock and shipping.
Call MyITHub @ 1800 MyITHu for further information!

In the last quarter of 2012 Polycom made a major addition to their video conferencing product offering with the release of their Polycom Group Series. During this announcement they also released the Polycom VVX 600 to build on their existing Polycom Business Media family. Earlier this year the family grew a little more with the addition of the Polycom VXX Camera but this week the Polycom Business Media phones family really expanded when it had sextuplets with the release of four new phones and two expansion modules. Two more phones and they would have been in the running for a basic cable reality show.

WHAT IS IT?

Polycom VVX 300/310

The Polycom VVX 300 and Polycom VVX 310 are the two new entry phones in the VVX family and are targeted to play in the same space as the Polycom IP 321, IP 331 and IP 335. Both the VVX 300 and the VVX 310 have 6 line appearances, Polycom HD Voice, 208×104 grayscale graphical, RJ9 headset jack with EHS capabilities, IEEE 802.3 af PoE and dual RJ45 ports. The difference between the two models is the VVX 300 has 10/100 RJ45 ports while the VVX 310 has Gigabit ports.

Polycom VVX 400/410

The Polycom VVX 400 and Polycom VVX 410 have been designed for “front line staff handling moderate volume of calls.” In a comparison to the SoundPoint phones the VVX 400 and VVX 410 would be a match for people that have been using or considering the IP 335 or IP 450. Both models have 12 line appearances, Polycom HD Voice, 3.5” Color LCD, RJ9 headset jack with EHS capabilities, IEEE 802.3 af Poe and dual RJ45 ports. Like the VVX 300/310 phones the only difference between these models is the VVX 400 has 10/100 RJ45 ports while the VVX 410 has Gigabit ports.

The two sets of phones do share some of the same features when it comes to functionality. Both utilize Polycom Zero Touch provisioning to make deploying, administrating, upgrading and maintaining them easier. Like other VVX phones they both also feature easy integration with third-party UC and productivity applications. For integration with your desktop you can manage your Microsoft Exchange Calendar through the phone, even when the computer is off, and extend the phones screen to your desktop to navigate your phone with your mouse and keyboard.

Polycom VVX Expansion Modules

The Polycom VVX Expansion Module and Polycom VVX Color Expansion Module are the new sidecar modules that will not only work with the new VVX 300/310 and VVX 400/410 but can also be used with the VVX 500 and VVX 600. Up to three VVX Expansion Modules can be paired with each VVX phone turning them into optimal solution for telephone attendants – receptionists, administrative assistants, secretaries, and other “power users” who manage multiple simultaneous telephone calls on a daily basis.

VVX Color Expansion Module

4.3” TFT (480 x 272) LCD screen
30 illuminated bi-color programmable line keys; GUI configurable
3 Page View soft keys to access total of 90 monitored contacts (3 x 30)
Supports Profile Pictures and other AD objects
Polycom Desktop Connector (PDC) support
VVX Expansion Module

40 illuminated bi-color LED keys programmable line keys; GUI configurable
Daisy-chainable for a total of 120 contacts (3 x 40)
2 x AUX ports (SPI) for connectivity and power propagation from the host
Expandability up to 3 modules

VoIP in the SOHO and SMB markets is literally on the move; seriously, it literally is. In the last 6 months several manufactures have released new DECT systems geared towards the SOHO and SMB markets. These DECT solutions help companies give their employees the ability to move around the office or warehouse without having to worry about missing a call. With the release of the Yealink SIP-W52P and Yealink SIP-W52H, Yealink has put their hat in the DECT VoIP phone ring.

What Is It?

The new Yealink DECT phones consist of the SIP-W52P which is the base station and the SIP-W52H which is the handset. The SIP-W52P includes one base station and one handset but you can pair up to 4 additional handsets to the base. It can be configured for up to five individual VoIP accounts with individual handsets selected for each and can handle a total of four simultaneous calls. The range for the DECT signal from the SIP-W52P base is up to 150 feet indoors and 950 feet outdoors in ideal situations.

The Yealink SIP-W52H handsets each ship with their own PoE charging cradle, power supply and belt clip. Some of the other features of the SIP-W52H are a 1.8” color display, intuitive user interface, 11 hours talk time, 120 hours standby time, and support for popular telephony features such as hold, transfer, call waiting etc. The handsets support G.722 wideband codec for HD voice and have a full duplex speakerphone and 2.5mm headset jack.

The Yealink SIP-W52P and SIP-W52H handsets use CAT-iq2.0 DECT technology which focuses on high quality Audio VoIP (wideband), as well as low bit – rate data applications and is fully backwards compatible to DECT GAP

Who Is It For?

There is quite a wide range of people that could be potential customers for Yealink DECT VoIP phones. From homes to doctors’ offices and small offices to warehouses, anywhere where people are mobile the W52P and W52H could be a good match. For larger spaces they may not be the best match but within the SOHO and SMB market it is a good fit.

Availability and Pricing?

Both the SIP-W52P and W52H are currently available from MyITHub for ordering. The Yealink SIP-W52P is $169 and the Yealink SIP-W52H is $99.